Sally Stubbs has been successful in a variety of professional roles, relying upon her analytical, interpersonal, and creative skills. A proven high performer, her business background spans business/consumer and domestic/international markets. Job experience includes product management, market management, project management, new product development, customer care channel management, billing development, direct sales, and national sales management. 

Ms. Stubbs’ liberal arts background includes a Bachelor of Arts degree from the University of St. Thomas, supplemented with continuing education courses in various business disciplines, technology and art. She has been a member of American Mensa since 1981.

Having traveled to all 50 states and six continents, Ms. Stubbs returned to her native Texas in 2004.

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Professional Experience

AT&T International Communications Services

Military Market Management 1996 - 1997

?          Marketed AT&T Card, Prepaid Card, and Operator Handled Services to U.S. Military Market outside the USA

?          Coordinated with Global Regional Directors to support AT&T’s worldwide sales and marketing personnel

?          Developed market-specific competitive and pricing strategies

?          Represented International’s interests on domestic marketing planning boards

?          Worked with Product Managers to introduce new products into this market

?          Managed cross-product internal competition within market

Special Transition Task Force 1995

With Human Resources, developed and implemented employee education plan for organizational transition from product-specific to market-specific drivers.

New Product Development    1992 - 1995

German Execu-Bill

?          Matrix-managed a team of 25+ subject matter experts (Network, Legal, Billing, Regulatory, Marketing, Product, Fraud Prevention, Systems, Treasury, Customer Service, Advertising, Production, etc.) to redesign a sophisticated U.S.-based business Calling Card product to meet German business market needs

?          Negotiated AT&T’s first foreign currency billing within AT&T Treasury Department

?          Negotiated marketing and billing contracts with Deutsche Bundespost and German Diners Club

?          Conducted market research for product design

?          Managed through Alpha and Beta Trials

Global Messaging

?          Authored Business Case for new product (Global Messaging)

?          Led small team in feasibility study of $30-million software company: recommendation accepted

WorldPlus

?          Led evaluation of billing systems available to support new product: recommended $1.5 million dollar recommendation purchased

?          Identified multi-lingual, multi-currency bi-level product billing requirements

?          Managed technical staff in development of new billing systems

AT&T Consumer Services

Consumer Channel Management 1989 - 1991

?          Maximized AT&T Calling Card sales in consumer channels

?          Consolidated channel strategies to minimize customer confusion and maximize AT&T’s revenue potential

?          Managed AT&T Card strategy in 18+ Consumer Channels and all Operator Services, (approximately 20,000 employees)

?          Developed and published policies; tailored strategies to address changing conditions; maximized sales opportunities; facilitated information flow to Channels.

?          Tailored and communicated marketing objectives/strategies to Channels

?          Designed effective method of facilitating customer feedback to Product Managers and Marketing Managers

?          Co-wrote/produced educational video for Customer Service Representatives to explain their role in complex product transition

?          Managed Consumer Channel Strategy for multimillion-dollar AT&T Card transition

?          Coordinated with Business Channels, Advertising, Marketing, Product, Network, Fraud Protection, Card Production, Public Relations, and other departments in troubleshooting customer issues.

AT&T International Communications Services

AT&T Card Product Management   1985 - 1989

Designed and implemented introduction of AT&T Calling Card to over 17 countries

?          Negotiated billing and marketing contracts with foreign telephone companies

?          Negotiated contracts with MasterCard, Visa, American Express, Diners Club

?          Tailored AT&T Card product attributes to meet language, legal, and regulatory requirements in each country, as required

?          Managed product launch: coordinated with AT&T’s in-country Managing Directors and marketing personnel

?          Product-specific responsibility for minimizing fraud; resolving customer service and billing issues; stimulating distribution and usage.

?          Responsible for a sevenfold increase in AT&T Calling Card international gross annual revenues.

AT&T Information Systems

Business Sales and Account Management 1982 - 1985       

National Account Executive

Account Executive, Large Business Systems 

?          Direct sales responsibilities for 17 major locations in New Jersey

?          National account responsibilities for three corporations in twenty states

?          Coordinated with local Account Executives to: develop marketing strategies and sales plans; prepare revenue forecasts; implement installations of large telephone systems; maintain customer satisfaction.

?          Participated on customer planning boards.

?          Product line included major voice systems; video and teleconferencing systems; computers; software; modems; multiplexers; associated products.

Other 1966 - 1981

New Jersey Bell Telephone Company - Business Account Executive

?          Sales of telecommunications and data equipment to small-to-medium sized companies

Pan American World Airways - Senior In-Flight Purser

?          Responsible for crew of 5 to 14 in delivery of service and passenger safety on international routes throughout Europe, Central America, the Caribbean, and Africa

?          Represented Houston Base at annual Pan Am National Conference (multiple years)

?          Initiated and chaired focus groups to address employee concerns and recommend solutions to Headquarters

Awards and Honors

?          Achievers’ Club Membership*

?          Top 20 Club*

?          Bravo Zulu Award

?          Platinum Key Award

?          Special Merit Award*

?          Spirit of Communications Award*

?          Corporate Excellence Award*

?          CCS True Spirit Award

?          CCS Standing Ovation Award*

?          GMS Spirit Award

?          Outstanding Performance Award*

?          AT&T Leadership Continuity Program

 * Multiple years

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